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Have Questions? Call us toll free at 1-877-472-4370 ext 1
(10am-7pm eastern time Mon-Fri)
Shopping around for a pager?
Considering buying a pager on Ebay or Amazon without service and thinking you can just connect anywhere?
Here are some questions that you may not have thought to ask when selecting your paging service provider:
This is probably a question we hear daily and unfortunately, the answer is often no. The reason is because a pager needs to be on the proper frequency and not tied to another account with a different paging company. Many pagers that are offered for sale on a marketplace such as ebay from private sellers are on old paging frequencies that are no longer in operation or from an account that owes money to the paging carrier and is not able to be reactivated. We don't recommend buying a pager from one seller and trying to activate with a different paging company. If you still insist on doing this, get the frequency and capcode before purchasing the pager and let us know this information ahead of time to see if we can add it to our system. Also find out the return policy in the event the pager doesn't function or receive pages.
PagersDirect has been offering pagers and related services since 1988. It's important to know how long a company has been offering paging service as PagersDirect takes over many paging accounts across the country that have exited the paging business or in a worse case scenario...Closed up overnight with no advance notice to their customers.
PagersDirect is OPEN Monday through Friday from 10am to 7pm eastern time. For urgent matters after regular business hours, holidays and weekends we are accessible via email by using our "contact support" link located at the top of our website.
PagersDirect does not charge an activation fee nor do we have other hidden fees. If a pager is disconnected for non-payment, there is a $10 reconnect fee which can be waived if the pager is reconnected within 14 days of disconnection. PagersDirect offers FREE first class mail shipping as well as extra cost expedited shipping options listed under the shipping options heading in the information category.
PagersDirect does not use gimmick pricing, if our pager is advertised as FREE with prepaid service, it's FREE.
If your pager malfunctions at anytime during uninterrupted PagersDirect service, we will replace free of charge including a return postage paid envelope for the return of your malfunctioning pager. This includes the replacement pager(s) that we exchange for you.
If you are without service for an extended period and notify PagersDirect, we will extend your service by the number of days you are without service, this does not include the time that you wait to notify PagersDirect, for example, if you wait 3 months to tell us that your pager has not been receiving for 3 months, we will only credit you from the time you notify us to the time that we replace your pager. Therefore, it is important to notify us immediately of any pager malfunction or outage.
PagersDirect will pay for the return shipping of a malfunctioning pager.
PagersDirect will accept returns for a refund up to 30 days from the date of customer receipt. We charge a 10% restocking fee based on the total paid, PagersDirect does not refund shipping fees paid (if any). Since we do not charge an activation fee, there is no refund to be made for activation fees.
Call us immediately, we will attempt a reset. In most cases, a coverage modification is all that is needed. Sometimes just a battery replacement will solve many issues. If we cannot remedy the situation, the pager can be returned for an exchange or refund.
Yes, PagersDirect offers an optional extra cost service called Message Carbon Copy. With Message Carbon Copy, a copy of every page sent can also go to up to 2 email addresses that you designate. Many customers have their pages copied to their cellphone's email address and/or text messaging address.
All options, including costs and descriptions are listed under the rate plan link located under the information category at the left side of each page at PagersDirect.net
PagersDirect keeps an inventory of hundreds of pagers on hand. In the event of a temporary out of stock situation, our strategic distribution partners can replenish our inventory within 48 hours. PagersDirect also stocks the most popular accessories and replacement parts including back clips, battery doors and holsters.
We try to keep our website free of dead links, however if you find one, let us know and we will beat our webmaster over the head and have the link repaired asap.
We try to keep hold times under a minute, in the event of an extended hold, we ask that we return your call. Return calls are made as soon as possible.
PagersDirect sends e-bills, printed bills, reminder notices and reminder pages, For customers with annual or bi-annual paging service, the billing process starts 90 days before your prepaid service ends. We make every effort to contact you before service disconnection.
PagersDirect does not charge late fees, interest or report to credit bureaus. You may pay online using a major credit card, debit card, or paypal. You may also mail us a check or money order.
Do your homework before choosing your paging provider and please contact us if you have a question that isn't answered on our website.
1-877-472-4370 ext 2 for customer care