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PagersDirect Disconnection Policy if you do not pay your pager service renewal bill

PagersDirect normally emails a pager service renewal bill at least 10 to 20 days before the renewal due date. You may pay this bill via credit card, debit card, cash app or electronic check.  You may also mail in a check or money order if you prefer.  Please note that mailing a check or money order may create an unnecessarily long delay between the time that you mail the payment and the time that we receive it and post it to your account. 

In the event you do not pay by the due date, then an automatic grace period kicks in, and you'll receive a series of emailed reminders at:
  1. 2 days past due
  2. 6 days past due

Unless you make payment arrangements via email and advise us when you will be able to make the payment prior to the disconnect date, If service is still not paid by the 8th day that service is past due, service will automatically be disconnected. 

If you make payment arrangements, the payment promise date will be noted on the invoice. In the event the payment is not paid by the payment promise date, the service will be disconnected with no further extensions. 

If service is disconnected, a $10 reconnect fee will be required before we reconnect, and the airtime rates in effect at the time of reconnection will need to be paid. In the event of an airtime rate increase, the rates may be higher than the airtime rates listed on the original invoice prior to the disconnection date.

If service remains disconnected, a new pager phone number may be required upon reconnection as we are unable to guarantee the availability of a pager phone number once it is disconnected. 

To avoid this entire situation altogether, in the event that you need additional time to pay, please contact us via email prior to your invoice due date and let us know. We are very easy to work with, as long as the time requested is reasonable and you stick to your payment promise date. 

If you mailed a check / money order and you received a past due notice, that means we have not received the payment or it wasn't posted to your account. Please do not ignore any notice that you receive and let us know the situation via email as soon as you receive the notification. 

If you simply do not want to renew your paging service... Please email us and let us know as soon as possible so we can remove you from our billing system. At this point, you will no longer receive any bills. Your service will be disconnected, and in the event that you would like to reconnect in the future, you may contact us to do so.  

Your disconnection request email should contain:
  • The name that your account is registered to
  • The account number and/or the pager phone number
  • The exact date that you would like service disconnected

Keep in mind that once your service is disconnected and then an emailed request is made to reconnect service, a new pager phone number may be required, and a $10 reconnection fee will also be required. Service will be reconnected per your emailed request upon payment of the renewal invoice that we will email you at the current rates listed on our website. 

It is important to note that once a pager is disconnected, it may take up to one business day for the service to be reconnected. This means that if service is requested to be reconnected on a weekend or holiday, it may be several days before service can be reconnected.